Refund policy

Return, Refund & Delivery Policy

At PERSONTAGE, every product is formulated and manufactured in small, controlled batches to ensure precision, hygiene, and quality. Because skincare is a personal-use category, we maintain strict return standards to protect product integrity and consumer safety.

Please read our policy carefully before placing an order.

1. General Return Policy
Due to hygiene and safety considerations, products once sold cannot be returned, exchanged, or resold. We do not accept returns for change of mind, skin purging or adjustment phases, personal preference regarding texture, fragrance, or feel, or incorrect self-selection of products.
We strongly recommend reading product descriptions carefully before purchasing. If unsure, please contact us before ordering for guidance.

2. Damaged or Defective Products
We use durable, high-grade packaging. However, if your product arrives with a leaking bottle, a damaged pump or cap, or a visible manufacturing defect, please contact us within 48 hours of delivery.
Kindly include your order number, clear photos of the product and outer packaging, and a brief description of the issue. If verified as a genuine transit or manufacturing defect, we will send a replacement. If a replacement is not possible, we will offer a refund.
For store pickup and local delivery orders, please check your product at the time of handover.

3. Sensitivity or Skin Reaction
Our formulas are developed within globally accepted safety guidelines and undergo stability and compatibility testing. However, individual skin responses may vary.
If you experience unexpected irritation, stop use immediately and contact us within 7 days of delivery. Please share the product name, routine followed, and clear images. In certain cases, we may offer formulation guidance or customisation options based on your needs. Refunds are not issued for skin reactions unless a manufacturing defect is identified.

4. Customised Products
Products that are customised or adjusted for individual needs are non-returnable and non-refundable under all circumstances.

5. Delivery Options
Shipping across India: ₹149 per order, with tracking, delivered in 3–5 business days.
Local delivery in Pune (within 10 km of our store): ₹59, delivered by our own team. No deliveries on Sundays. We will call before delivering.
Store pickup: free. Monday to Saturday, 10 am to 3 pm. Please collect after we message you that your order is ready, and share your order number at the store. If someone else is collecting for you, send us their name and phone number before pickup.

6. Failed Delivery or Uncollected Orders
Please make sure your address and phone number are correct. If an order is returned to us because of an incorrect address, or because you were unavailable or refused delivery, re-shipping charges will apply.
Pickup orders not collected within 7 days [confirm] will be cancelled, and the amount refunded after deducting ₹___ [confirm] handling charges.

7. Order Cancellation
Orders can be cancelled only before dispatch, or before handover for local delivery and pickup orders. Once shipped, cancellations are not possible.

8. Refund Process (If Applicable)
If a refund is approved, it will be processed to the original mode of payment within 7–10 business days. Shipping and delivery charges are non-refundable.

9. Contact Us
For any concerns, assistance, or pre-purchase guidance:
Email: persontage24@gmail.com
Phone: +91 9970191800 (Monday to Saturday, 10 am to 3 pm)
Anahata Body Care & Cosmetics (OPC) Private Limited, Pune